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Privacy policy

Love Your Work Co Pty Ltd runs this website. It’s a one-person business, so the rest of this is written as I.

Last updated: 21/09/2026

How I Handle Your Information

Running a business consultancy means people trust me with their information. I take that seriously. This privacy policy explains what I collect, how I use it, and what rights you have. No legal jargon - just straight talk.

Who I Am

Love Your Work Co is a marketing consultancy based in Agnes Water, Queensland. I work with small service businesses across Australia: makers, growers, tradies, creators, fixers and experts.

My details:

  • Business name: Love Your Work Co
  • ABN: 86 687 632 739
  • Address: Agnes Water, QLD
  • Email: hello@loveya.work
  • Phone: 0461 588 280

What Information I Collect

Information You Give Me

When you contact me or use my services, I collect:

  • Contact details: Name, email, phone number, business address
  • Business information: Company name, industry, revenue size, team size
  • Communication records: Emails, calls, meeting notes, project discussions
  • Payment information: Invoicing details, payment records (I don’t store credit card details)
  • Meeting and consultation notes: What we discuss, action items, recommendations

Information I Collect Automatically

When you visit my website:

  • Website usage: Pages viewed, time spent, how you found me
  • Technical information: IP address, browser type, device information
  • Cookies: I use essential cookies for website functionality and analytics cookies to understand how my site is used

How I Use Your Information

I use your information to:

  • Provide my services: Strategic consulting, business advice, project management
  • Communicate with you: Answer questions, schedule meetings, send proposals
  • Improve my services: Understand what works and what doesn’t
  • Legal compliance: Meet my obligations under Australian law
  • Marketing: Send helpful content and updates (only if you’ve opted in)

What I Don’t Do

  • I don’t sell your information to anyone
  • I don’t spam you with irrelevant marketing
  • I don’t share your business details with competitors
  • I don’t use your information for anything not listed above

Who I Share Information With

I only share your information when necessary:

Service Providers I Use

  • HubSpot: Customer relationship management and email marketing
  • Google Workspace: Email, calendar, document storage
  • Xero: Accounting and invoicing
  • Zoom/Google Meet: Video consultations

All these providers have their own privacy policies and security measures.

I might need to share information if:

  • Required by Australian law
  • To protect my legal rights
  • To prevent fraud or illegal activity
  • If my business is sold (I’d tell you first)

With Your Permission

Sometimes I might want to:

  • Use your business as a case study (with your explicit permission)
  • Refer you to other professionals (only if you ask me to)
  • Share learnings from our work together (always anonymised)

How I Protect Your Information

Security Measures

  • Encrypted storage: All data stored with enterprise-grade encryption
  • Secure access: Password protection and two-factor authentication
  • Regular backups: Your information is backed up securely
  • Limited access: I’m the only person who handles your information day to day. Sometimes a subcontractor needs to see part of it to do their job, usually my bookkeeper, my accountant or a lawyer. They only get what that job requires, and they have their own professional confidentiality obligations.
  • Secure communication: I use encrypted email and secure video platforms

What I Can’t Guarantee

No system is 100% secure. I do my best to protect your information, but I can’t guarantee complete security. If there’s ever a data breach affecting your information, I’ll tell you immediately.

Your Rights

Under Australian privacy law, you have the right to:

  • Access Your Information - Ask me what information I have about you. I’ll provide it within 30 days (usually much faster).
  • Correct Your Information - If something’s wrong or outdated, just let me know and I’ll fix it.
  • Delete Your Information - Ask me to delete your information. I’ll do this unless I need to keep it for legal reasons.
  • Restrict Processing - Ask me to stop using your information for certain purposes.
  • Data Portability - Get a copy of your information in a format you can use elsewhere.
  • Object to Marketing - Stop receiving marketing emails anytime (there’s an unsubscribe link in every email).

How Long I Keep Information

I keep your information as long as:

  • I’m providing services to you
  • Required by Australian law (usually 7 years for business records)
  • You haven’t asked me to delete it

When I delete information, it’s gone permanently from my systems.

Cookies and Website Analytics

Essential Cookies - These make my website work properly. You can’t turn them off without breaking the site.

Analytics and tracking - Here is exactly what runs on this site:

  • Cloudflare Web Analytics. Counts page views. No cookies, no fingerprinting, no personal data.
  • HubSpot tracking cookie. Links your visit to your enquiry if you fill in a form, so I know how you found me.
  • Meta pixel. Lets me measure whether my Facebook and Instagram ads are working, and show ads to people who have visited the site. You can control this in your Facebook ad settings.
  • Cloudflare Turnstile. Checks that form submissions come from a person rather than a bot. It does not track you across sites.
  • HubSpot Meetings. Used on the booking page only, so you can pick a time.

Managing Cookies - You can control cookies through your browser settings. Turning off all cookies might break some website features.

International Data Transfers - Most of my service providers (like HubSpot and Google) are based overseas. When I use these services, your information might be processed outside Australia. I only use providers with strong privacy protections.

Children’s Privacy

My services are for business owners and professionals. I don’t knowingly collect information from anyone under 18.

Changes to This Policy

I might update this policy occasionally. If I make significant changes, I’ll email you about them. The “last updated” date at the top shows when I last changed anything.

Marketing and Communications

What I Send

  • Occasional emails about new services or resources
  • Follow-up emails after consultations

How to Opt Out

  • Unsubscribe link in every email
  • Email me at hello@loveya.work
  • Tell me during any conversation

I never send spam or sell your email to anyone else.

Complaints and Contact

Privacy Questions

If you have questions about this policy or how I handle your information:

  • Email: hello@loveya.work
  • Phone: 0461 588 280
  • Mail: Love Your Work Co, Agnes Water, QLD

Privacy Complaints

If you’re not happy with how I’ve handled your privacy:

  • Contact me first
  • I’ll try to resolve it quickly

Australian Privacy Commissioner

If you’re not happy with how I’ve handled your complaint, you can take it to the Office of the Australian Information Commissioner. How to make a privacy complaint to the OAIC: oaic.gov.au/privacy/privacy-complaints

The Bottom Line

I collect the information I need to help you build a better business. I protect it, don’t misuse it, and give you control over it. If you have questions, just ask.

This policy is written in plain English because legal jargon helps nobody. If something’s unclear, get in touch and I’ll explain it properly.